Frequently Asked Questions
Got a question? We've answered our frequently asked questions below.
Due to the nature of our products, we do not currently offer online ordering. To order, you can either call Ange on 0429 875 621, send an email to firstname.lastname@example.org or submit your order via the form on our Contact Us page.
Our website shows a selection of the products we can make for you. We ensure we have stock available of our most popular items, however if your item is out of stock or we need to make it specifically for you, this will generally take approximately 1-2 weeks depending on the size and complexity of the item.
You can submit an enquiry via the form on our Contact Us page, or phone Ange on 0429 875 621.
We regularly freight our products to Mildura. If you live further away, you will need to arrange your own freight. Due to the weight of our products, we do not ship internationally.
Yes, please contact us to obtain a wholesale price list. Note a minimum order applies and freight arrangements are the responsibility of the purchaser.
Payment & Delivery
To help keep our products affordable, all local (Broken Hill) orders need to be picked up.
You can pay by cash when you pick up your order, or via a bank transfer which will need to be cleared prior to collecting your order.
For out of town orders, we will freight your order once we have received your payment via bank transfer.
Prices shown do not include GST as our business falls below the threshold required to collect GST.
Yes, we can produce our products in several colours including:
- Natural (White)
- Moss (Green)
- Rust (Brown)
- Sandstone (Yellow)
We are also able to do multi coloured products, eg a log could be given a brown tint. The Frilled Neck Lizard provides an example of this.
In most cases yes. Many of our products can be turned into a fountain by running a hose through the centre during manufacturing. Please advise when ordering that you require this option.
There is a small additional charge of $10 for the fountain option.
No, we do not sell fountain pumps.
Many of our products can be made into fountains by placing a hose through the centre during manufacturing. Some products in the catalogue which particularly lend themselves to fountains have pricing shown for this. It does not include a pump which you will need to source separately.
Yes, we can make a replacement top, however the colour may vary from your base.
Concrete is a long lasting material, however all concrete products will naturally fade and weather with age. The rate this occurs depends on how much it is exposed to the elements.